Frequently Asked Questions
Q Can we customize our own Menu?
A We are very flexible with menu choices and are willing to try new dishes upon request. If at all possible we will do our best to make our dishes the way you prefer them. We use the freshest possible ingredients and prepare most everything from scratch.
Q How do you schedule your events?
A We limit the number of events we handle on any given day. This policy ensures that our clients may be assured of always receiving the ultimate in quality and service. So if you know the date of your event call the reserve it and we can finalize the menu at a later time.
Q Is a deposit required?
A Yes, when you sign your catering contract, we require a 25% deposit that will be taken off the final bill. Fourteen (14) days before your event we require the remaining balance. In the event the client cancels or causes to be canceled the event, Upper Crust Catering shall be entitled to retain $200.00 of the twenty-five (25%) deposit 31 days prior to the event. Within thirty (30) days of the scheduled date of the event, Upper Crust Catering shall be entitled to retain as liquidated damages the entire twenty-five (25%) deposit and to recover additional damages, if any.
Q Does the price include gratuity?
A Gratuities are not required, but are graciously accepted and appreciated by the staff.
Q Do you have your own linens?
A We do not own any linens, but we can order linen from our linen company at a cost lower than most rental companies will provide. There are a wide variety of colors and types of linen available.
Q Can we arrange for rentals?
A We have a limited selection of china, flatware and glassware. However, we can make all the necessary arrangements for your entire rental needs. Depending upon the occasion, we also have high quality disposables available.
Q Who does the room and table decorations?
A The client usually does these, but we are always available to provide suggestions.
Q Who prepares the floor plans and itineraries?
A floor plan and itinerary are completed at one of the coordination meetings you will have with us.
Q Who is responsible for the moving of the facility's furniture?
A The Upper Crust Catering Staff is not responsible for lifting or moving of any facility and/or home furniture. It is the responsibility of the client and the facility's management and/or home owner to position and/or move furniture for the event. This does not apply to any rental furniture (tables and chairs) arranged for and rented by Upper Crust Catering.
Q How early do I need to contact you prior to the event?
A The earlier the better! Our calendar starts filling up a year in advance and prime weekends are filled very quickly.
Q Do I need to give you a budget?
A Many clients are apprehensive about telling their caterer their budget upfront. We have a wonderful variety of menus that range in price. Please do think about what you want to spend per guest to host your event. It saves us both time if we know a ballpark upfront.
Q Can we sample your food?
A Yes, after we have met with you and/or provided you a preliminary proposal, you are welcome to come to a tasting. Our tastings are a great way to sample the quality of our food, There is a $25.00 charge for a personal tasting per person.
Q I don't see many menus on the website, why is that?
A We customize every event to best suit your tastes, needs & budget.
Q Do you take credit cards?
A Yes, we accept VISA, MasterCard and American Express.
Q Do you provide children's meals or prices?
A Yes, we provide special children's meals, if the number is significant. Otherwise we would simply charge a lesser amount for the number of children attending your event.
Q Do you do Vegetarian, Lactose-free, Gluten-free entrees?
A Yes, we are happy to provide specialty items such as these. Just let us know in advance whatever needs you may have.
Q Do you have a standard contract?
A We have a contract which you need to sign at the time of your deposit and return to us to secure the date of your event.
Q Do I need the Service Staff, or can I just get the food delivered?
A You can certainly request a simple drop off instead of a fully staffed event. This may limit some of the menu choices as certain items do need to be assembled by our professional staff, but our Coordinators are happy to assist with building a menu that can be just delivered to you. Delivery rates vary on the location and size of the order.
Q When do I need to give a final count for my event?
A We require a final count of the number of guests you are anticipating one (1) week prior to the day of your event.
Q Do we charge for tastings?
A There is NO charge for tastings with 1-2 guests. For 3 or more guests attending the tasting, there will be a charge of $25.00 each due upon completion of the tasting.